Refund policy

Please ensure to record an unpacking/unboxing video while opening your package.Without this video, we will not be able to process any damage claims.

Return Policy: We accepts returns only in case the product was damaged during transit or if a wrong product was sent to you. RAGHUKANTI JEWELS reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.

Email us your claim on Contact@raghukanti.com or Send it throught Whatsapp - +91 6264509031

We will not be able to process any return requests if: 1. You do not notify us within 24 hours. 2. The unboxing video is missing. 3. The product is found to be tampered with or used.

Refund Policy: In case of return of any of your products, We will initiate a return pickup and the refund of the same shall be initiated once we receive the product back in our warehouse and clears quality checks.

For partial returns on discounted orders, the refund will be recalculated based on the final quantity kept. For example: If 2 items get a 15% discount, but 1 is returned, the remaining item will be billed with the 10% discount for a single product, and Refund will be issued for the same.

Once your claim is accepted, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive (up to Rs 70) towards shipping charges with their refund. 

In the unlikely event that you receive an empty parcel or a missing product, we would request you to CONTACT US for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.